The Help page is comprised of major question and answer categories. To help you navigate through the page we have positioned the categories just below this paragraph. Simply click on a link and it will take you to that section.

Tour of Home Page
Registration Topics
After You Register
Module Purchase Topics
Final Topics


Tour of Home Page:

What are all of the main components of the Home Page?

'About us' provides general information about the BLC.	Click on 'Register' to create your user profile to access the courses on the BLC.	Click on 'Course Catalog' to see the entire list of courses available on the BLC including # of CEUs and accreditation.	Click on 'Contact' to ask us a question via email. We try to respond to every question within 24 hours.	Click on 'Help' to see in-depth answers to the most commonly asked questions.

Registration Topics:

How do I register or login to the site?
Do I have to pay a fee to register?
What do I need to fill in on the registration page?
I've forgotten my password and can't get back onto the site. What do I do?
What does "Check the box for automatic mailings" mean?

1. How do I register or login to the site?If you have not registered on the site before, click on either the 'register' tab or the 'new user' tab. This page will display a number of boxes as seen below. Click on the button that is appropriate for you. Fill in the requested information such as name, email, password, etc.



2. Do I have to pay a fee to register?Registration on the Bracco eLearning Center is free. The only charge is when you decide to purchase a learning module. However, several course modules are offered free of charge.

3. What do I need to fill in on the registration page?You must fill in all the blanks that are in a bold font and have the (*) in front of them. You will need a valid e-mail address to enter the site. If you do not have a personal e-mail address, check with your organization to see if they can help you with access to the Internet through their site.

4. I've forgotten my password and cannot get back into the site. What do I do?Please DO NOT re-register! Click on the "Forget Your Password" link and enter your email address that you used to originally register on the site. Your password will be emailed to you immediately.

5. What does "Check the box for automatic mailings" mean?Periodically we send out emails to registered users to inform them of new special offerings, e.g. free modules, special sales, etc. If you do not wish to be informed, you should check the box. You can always change your mind by updating your profile and either checking the box or removing the check from the box. This is strictly permission based marketing. We do not believe in spam e-mail and will not contribute to it. We also do not sell or give our mailing list to anyone. You place your trust in us to protect your information and we take that very seriously.

After you register please log on to the site with your email address and the password you chose during registration and you will be brought to your home page:





Module Purchase Topics:

How do I purchase a module?
I am concerned about security when using my credit card. How can I be sure the site is secure?
Can I make a purchase without using a credit card?
What is the discounting applied to purchases?
How can I tell which modules are free of charge?
How can I tell which modules are accredited by which organizations?
Once I purchase a module how much time do I have to complete the test?
Where do I find the module once I purchase it?
What equipment do I need or are there any special computer requirements?

1. How do I purchase a module?Refer to the "Course Catalog"to see the categories of modules. Once you locate the course(s) or modules you want, place them in the shopping cart, and then click on the purchase button. Complete the purchase cycle. Once this is done you will be given a receipt number. Click on "Your Home"to return to your home page or click on "Study"to begin studying the module.

2. I am concerned about security when using my credit card. How can I be sure the site is secure?You will be asked for a credit card, but be assured the transaction is secure. The Bracco eLearning Center uses a secure 128-bit encrypted service provider, Verisign (a leader in website security and authentication), to maintain its security and process credit card transactions. Please note that we do not retain your credit card number, also for security reasons. You can also see if a site is secure by the following icon, seen in the lower right hand corner for Internet Explorer users and in the lower left hand corner for Netscape Users.



Anytime the lock is closed indicates a secure process is in place. Note that not all pages need to be secure, only the times that you are purchasing courses.

After purchasing the course(s) you will go to a confirmation page that you can print out as a receipt. At the top you will see two hyperlinks that will take you to either your home page or will take you to the study area.

3. Can I make a purchase without using a credit card?Please contact us if you would like to purchase courses and do not have a credit card.

4. What is the discounting applied to purchases?The eLearning Center has established its pricing structure using the following chart based on a bulk purchase (not cumulative) of continuing education credits:

Number of Credits	Cost per Credit
1 - 25 credits	$15.00 / credit
26 credits and above	$11.25 / credit

5. How can I tell which modules are free of charge?When you enter the "Course Catalog"each module in the catalog will identify the price associated with purchase. If the module is free of charge (FOC) you will see the regular list price and the sale price of $0.00.

6. How can I tell which modules are accredited by which organization?By looking in the "Course Catalog"before you log in, you will see the list of courses and the accrediting organization. If logged in, in the course catalog, click on the course you are interested in and you will see the accrediting organization with the course description and the number of credits awarded.

7. Once I purchase a module how much time do I have to complete the test?You will have up to six months in which to complete the course and take the assessment test, which is always done online. The amount of time you have to study and take the test varies depending on the accreditation expiration date. The majority of courses are renewed yearly so in most cases you will have six months, however as we update content we may expire an older course and replace with a new one. Once the test is completed successfully, you can download the certificate to be submitted or retained for your records.

8. Where do I find the module once I purchase it?Once you purchase the module, by completing the transaction, you will receive a confirmation number and additional text to take you back to Your Home or the Study area. On your study page you will see modules active for study. Click on the hyperlink (name of the course) and it automatically launches the module.



9. What equipment do I need or are there any special computer requirements?

We have tried to make the eLearning Center accessible to everyone with a computer, an Internet connection and a browser. While we have made every attempt to account for every user out, there may be some variability on your specific PC that we have anticipated. The following guidelines should be used to gauge your ability to access the site:

• 400 MHz CPU Processor or better
• PC or MAC
• Browser Compatibility: Microsoft Internet Explorer 5.5 or higher; Mozilla; Firefox (NOTE: Safari for MAC is NOT supported)
• Some Plug-ins may also be required: Adobe Acrobat Reader, Macromedia Flash Plug-in, Windows Media, Real Media
• The plug-ins can be downloaded free of charge from the websites and links will be provided in any course requiring them.

Final Topics

Can you send me a hardcopy of the test?
What do I do with the certificate?
How long will the certificate be kept on file?
I lost my password - what should I do?
I want to share a module with a friend. How do we each get a separate test?
I get an error when I try to access specific pages. What should I do?
Who has access to my personal profile?
I'd like to suggest a new course - whom do I write?
I'm an author and would like to talk to someone about submitting courses/modules. Who can I contact?

1. Can you send me a hardcopy of the test?We are not permitted to provide the test to you in printed form. You must go online, complete the module, and then take the test. Tests submitted on paper are not accepted under any circumstance. In the case of CDs, you will be required to complete the mandatory sections and then go online and complete the test.

2. What do I do with the certificate?If you are a member of the ASRT and your membership information is authenticated by the BLC, your certificates will be automatically sent to the ASRT database. Alternately and for any other registry, be sure to keep a copy for yourself, send directly to your registry organization if required or send when you are asked by your registry organization to supply it as proof of CE. Please note that the BLC keeps certificate information indefinitely so if you need another copy, go to the certificate tab on the BLC and print another certificate.

3. How long will the certificate be kept on file?We are required to keep the certificates for four years however we do not remove older certificates so that you can access your certificates indefinitely. If you misplace it, you can go to the certificates section and print out a new one.

4. I lost my password - what should I do?Please DO NOT re-register! Click on the "Forget Your Password"link and enter your email address that you used to originally register on the site. Your password will be emailed to you immediately.

5. I want to share a module with a friend. How do we each get a separate test?Sorry, but you can't do that. Each person must purchase their own modules in order to receive a test and have credits count toward continuing education requirements.

6. I get an error when I try to access specific pages. What should I do?Copy and paste the error from your screen into an email addressed to . Remember to write in detail what you were doing just before the error occurred, what browser you were using (name and version number) and what platform you were using (MAC or PC).

7. Who has access to my personal profile?Only you and the manager of the eLearning Center have access to your profile. Remember credit card information is NEVER stored with your name and we DO NOT give or sell our customer database to anyone!

8. I'd like to suggest a new course - whom do I write?Please click on the "Contact"button and send your request via a short form located on this page.

9. I'm an author and would like to talk to someone about submitting courses/modules. Who can I contact?Please click on the "Contact"button and send your request via a short form located on this page.